Enquiry Form & How to Pay
You can appreciate that working with reactive dogs is not something easily done with a phone in your hand... & We can't answer calls when we are out of the office, with clients or their dogs.
We respond to enquiries sent by email, through the website form, or by a text messenger service a lot faster.
By booking our services it is agreed that you have read, understand and are happy with our terms and conditions, for a copy please ask.
We draw your attention to our rights to use any footage or images taken during the session for purposes of promotion and education both privately or publicly.
Sadly due to an increasing number of missed appointments which carry losses to us, we now only take bookings accompanied by payment.
Payments are non-refundable, and only transferable if we are given 48 hrs notice
07787 402 759
TO PAY BY CREDIT CARD
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Payments can also be made by
Bank Transfer, or a Cash payment/cleared funds
Message us for details
07787 402 759
Contact us by Email, - or fill out our enquiry form...
As we cannot answer calls when we are working with dogs, for the quickest response ..Please leave messages by Text, Messenger or Email
We endeavour to respond within 24 hours
Gift Certificates are available to purchase, and can be adapted to most services that we offer.
Get in touch to find out about purchasing a Gift Certificate
As professional, experienced, qualified canine behaviour consultants, We can only help a certain number of people per week.
A behavioural session, for example, typically lasts half a day in your home - after prep.work and travel, we then spend a number of hours on reports and notes after your session -
So once someone has requested a consultation, that means that we need to put aside at least 8 hours of the day for them
Depending on the location, and the timing of the appointment, by booking that session, it can make us unavailable for any other paid work that day.
Often we are creating appointments for people on the basis of them being able to all get together, booking decoy helpers and dogs - so often it can be challenging to find a time which works for everyone we are to see, and fits in with our schedule too. Some clients have had to wait several weeks to have an agreed time slot, due to the nature of their lifestyles, and availability in my diary.
Sadly, not everyone is as motivated as each other to get help with their dogs, and in the past people booked us in, and then called to cancel the day of the appointment, because they’ve decided to re-home the dog, or it’s been “behaving a bit better lately” (although we have also had clients who’ve almost cancelled for that reason, then during the consultation repeated how pleased they were that they went ahead, as they didn’t realise how much they didn’t know).
On more than one occasion, we have turned up to a 'no-show', (no one at home)
We therefore do not refund the fee and these are only transferable if the cancellation is made within less than 72 hours of the appointment
Thank you for your understanding
By booking our services it is agreed that you have read, understand and are happy with our terms and conditions
for a copy please ask.